Feb 2026 · Heuristic review and redesign · Figma, FigJam
I bought two real tickets on Ticketmaster.ca in February 2026, a Dave concert at UBC and a jazz cabaret in Montreal, and screenshotted every step. The price kept climbing until the last screen. I logged 15+ issues against Nielsen's heuristics, then wrote specs and mockups for the top 8.
$115a month, once the two-year promo and autopay discount are gone
Rogers' home internet page lists four plans, but the price on each card is a promo rate. The regular price sits in fine print underneath, and the differences between plans are spread across four cards. I compared five providers' plan pages, read feedback from more than 20 users in reviews and forum posts, and ran a heuristic pass.
The redesign puts what changes between plans side by side, moves shared details below, and shows the real monthly price next to the promo.
33people on the project team that shares it as its QA skill
7–12test cases it plans per ticket, straight from the acceptance criteria
Every ticket I QA'd needed a short comment for developers and a longer QA document, written in the team's format. I built a Claude skill that reads the ticket, plans the cases and drafts both. It never makes up a result and never posts on its own.
Associate Product Manager, co-op. May 2026 to now. I'm one of the product people on a 33-person client team building an enterprise retailer's Shopify platform.
24 of 30tickets I wrote from June to October 2026 have shipped or are release-ready
Teifi work, June to October 2026
What
Count
Context
Tickets QA'd
80
Across SIT, UAT and two later phases
SIT cases run
26/56
The most on the team. Next highest was 17
Bugs filed
23
9 fixed so far. One go-live fix shipped in 2 days
Tickets written
30
Across 7 feature areas of the client's platform
Function specs
7
Including a sales-incentive feature I owned end to end
Annotated screenshots
155
Used across 80+ pages of handbook and training docs for an enterprise client
I also built a Claude skill for writing QA cases. It became the shared QA skill for our 33-person project team, and I've built three more for tickets and meeting notes.
I study Cognitive Systems at UBC, which is mostly about how people read, compare and decide. It helps in product work: both of my case studies are about people who couldn't see a price or a difference they needed.
At Teifi I do the unglamorous half of product: tickets, acceptance criteria, specs, and a lot of QA. Some of it I inherited halfway through, with no handoff doc. I got good at working out what "done" meant from the conversations around a ticket.
I can also build. I made a booking site for a local auto shop in 2024 that cut their phone bookings roughly in half, and the projects above are mine end to end.
Outside work it's basketball, coffee, and NHL.
Jeffrey KimProduct manager and designer
School
UBC, B.A. Cognitive Systems
Graduating
May 2028
Now
Associate PM co-op, Teifi Digital
Looking for
Product management and product design roles
Based in
Vancouver, open to relocating
Tools
Linear, Jira, Figma, SQL, Claude Code
Hiring for a product role? Send me a note.
This opens your email app with the message filled in, addressed to jeffreykim2005@gmail.com.
